These Terms of Use ("Terms") constitute a legally binding agreement between you ("you" or "User") and Sosh Labs AI Inc., operating as Sosh Labs AI, Sosh, and Sosh AI ("Sosh Labs AI," "we," "us," or "our"), governing your access to and use of the Sosh Labs AI platform available at soshlabs.ai and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

Our registered address is 159 W 2nd Ave, Vancouver BC V5Y0L8, Canada.

To use the Service, you must:

• Be at least 16 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable law

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity you represent.

3.1 Account Creation

To access the Service, you must create an account through our authentication provider. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Organization (Brand Spaces)

The Service operates on a multi-tenant model. Users create or join organizations ("Brand Spaces"), each with its own content, settings, and team members. Organization owners and admins manage access and permissions within their Brand Space.

3.3 Accuracy of Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. We reserve the right to suspend or terminate accounts with inaccurate or incomplete information.

3.4 Account Security

You must notify us immediately at privacy@soshlabs.ai if you suspect unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your account.

Sosh Labs AI is an AI-powered social media management platform that helps businesses plan, create, and schedule content. The Service includes:

• AI-powered content generation (posts, captions, scripts, visual blueprints, newsletters, microblogs)
• Brand DNA onboarding and strategy development
• Content calendar management and scheduling
• Social media account connection and publishing
• Performance analytics and strategic insights
• Team collaboration within Brand Spaces
• Media file management and storage

4.1 Beta Features

Certain features may be designated as "Beta." Beta features are provided on an "as-is" basis without any warranties or guarantees of availability, reliability, or performance. We may modify, suspend, or discontinue Beta features at any time without notice. Your use of Beta features is at your own risk.

4.2 Service Availability

We will use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

5.1 Plans

The Service is available under multiple subscription tiers (including free and paid plans). Plan details, features, and pricing are described on our pricing page at soshlabs.ai/pricing.

5.2 Free Trials

We may offer free trial periods for paid plans. If you do not select a plan before your trial expires, your trial will automatically convert to a paid subscription at the end of the trial period. You are responsible for cancelling before the trial ends if you do not wish to be charged.

5.3 Billing

Paid subscriptions are billed in advance on a monthly or annual basis through our payment processor, Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on file for the applicable subscription fees.

5.4 No Refunds

All subscription fees are non-refundable. If you cancel a paid subscription, you will continue to have access to the Service until the end of your current billing period. No pro-rated or partial refunds will be issued.

5.5 Price Changes

We reserve the right to change our subscription pricing. Any price changes will take effect at the start of your next billing cycle following notice of the change.

5.6 Promotional Codes

Promotional codes are subject to their specific terms and conditions, are limited to one code per user, and may not be combined with other offers. Promotional discounts may be suspended during annual billing periods.

5.7 Bespoke Plans

Bespoke plan subscribers are subject to these Terms in addition to any supplemental terms outlined in their separate custom agreement. In the event of a conflict, the custom agreement shall prevail for Bespoke plan subscribers.

6.1 How AI Content Works

The Service uses third-party AI providers to generate content based on your brand information, prompts, and preferences. Your brand data and prompts are sent to these providers to generate responses.

6.2 Ownership of AI Output

You own the AI-generated content created through your use of the Service. You are free to use, modify, publish, or distribute this content as you see fit, subject to applicable law and these Terms.

6.3 License to Sosh Labs AI

You grant Sosh Labs AI a limited, non-exclusive, worldwide license to use anonymized and aggregated data derived from your use of the Service for the purpose of improving the Service. This license does not include the right to use your identifiable content or brand data for any purpose other than providing the Service to you.

6.4 No Guarantees on AI Output

AI-generated content is provided "as-is." We do not guarantee that AI output will be:

• Accurate, complete, or free from errors
• Original or unique (other users may receive similar content)
• Suitable for any particular purpose
• Free from bias or objectionable material
• Compliant with any specific laws or regulations

You are solely responsible for reviewing, editing, and approving all AI-generated content before publication.

6.5 AI Disclaimer

Sosh Labs AI is a content creation tool, not a substitute for professional marketing, legal, or business advice. AI-generated content reflects patterns in training data and your input, not independent professional judgment.

7.1 Your Content

You retain ownership of all content you create, upload, or input into the Service ("User Content"). By using the Service, you grant Sosh Labs AI a limited license to host, store, process, and transmit your User Content solely to provide and improve the Service.

7.2 Content Restrictions

You agree not to use the Service to create, upload, publish, or distribute content that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, or obscene
• Contains hate speech, promotes discrimination, or incites violence
• Is sexually explicit or pornographic
• Infringes on the intellectual property rights of any third party
• Contains malware, viruses, or harmful code
• Impersonates any person or entity
• Violates the privacy or publicity rights of any third party
• Is deceptive, misleading, or fraudulent

7.3 Prohibited Uses

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated means (bots, scrapers) to access the Service without our permission
• Resell, sublicense, or redistribute the Service without authorization
• Use the Service to generate content intended to deceive, manipulate, or defraud others
• Circumvent any rate limits, usage quotas, or technical restrictions

7.4 Enforcement

We reserve the right to remove any content that violates these Terms and to suspend or terminate accounts of users who engage in prohibited conduct.

The Service integrates with third-party platforms and services, including social media platforms, payment processors, and AI providers. Your use of these third-party services is subject to their respective terms of service and privacy policies.

We are not responsible for the content, practices, or availability of any third-party services. Connecting your social media accounts or other third-party services to Sosh Labs AI is voluntary and at your own risk.

If a third-party service modifies its terms, features, or API access in a way that affects the functionality of our Service, we are not liable for any resulting disruption or loss of functionality.

9.1 Our Intellectual Property

The Service, including its design, features, code, branding, documentation, and proprietary content (including but not limited to hook templates and content strategies), is owned by Sosh Labs AI and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand elements without prior written consent.

9.2 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

9.3 Customer Reference

You grant Sosh Labs AI a non-exclusive, royalty-free, worldwide license to use your organization's name, logo, and general description of your use of the Service (collectively, "Customer Reference Materials") in our marketing materials, website, pitch decks, and promotional content, solely to identify you as a customer of Sosh Labs AI (e.g., customer logo displays, customer lists, and general descriptions of use).

This license does not permit us to publish specific testimonials, quotes, case studies, or detailed descriptions of your use without your separate prior written consent.

You may opt out of this license at any time by notifying us in writing at privacy@soshlabs.ai. Upon receiving your opt-out request, we will remove your Customer Reference Materials from our marketing materials within 30 business days. This opt-out does not affect any other rights or obligations under these Terms.

Your use of the Service is also governed by our Privacy Policy, available at soshlabs.ai/privacy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

For information about how we use cookies and tracking technologies, please refer to Section 7 of our Privacy Policy.

11.1 Termination by You

You may cancel your subscription and deactivate your account at any time. Upon cancellation of a paid subscription, you will retain access to the Service until the end of your current billing period.

To request deletion of your account and associated data, contact us at privacy@soshlabs.ai.

11.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of subscription fees
• Extended inactivity
• At our sole discretion for any business reason

11.3 Effect of Termination

Upon termination:

• Your right to access and use the Service ceases immediately
• We are not obligated to retain your content or data beyond our standard retention policy (data is deleted within 12 months of account deactivation)
• Sections of these Terms that by their nature should survive termination will survive, including Sections 6.4, 7, 9, 12, 13, 14, 15, and 16

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOSH LABS AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE
• AI-GENERATED CONTENT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
• ANY ERRORS IN THE SERVICE WILL BE CORRECTED

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOSH LABS AI, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

• YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
• AI-GENERATED CONTENT, INCLUDING ANY ERRORS, INACCURACIES, OR HARM CAUSED BY SUCH CONTENT
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR DATA
• ANY LOSS OR DAMAGE RESULTING FROM YOUR PUBLISHED CONTENT

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless Sosh Labs AI Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service
• Your User Content, including any content you publish through the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights
• Any claim that content you created, published, or distributed through the Service caused harm to a third party

This indemnification obligation shall survive the termination of your account and these Terms.

15.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered in accordance with the Arbitration Rules of the British Columbia International Commercial Arbitration Centre (BCICAC), or its successor, as modified by these Terms. The arbitration shall take place in Vancouver, British Columbia, Canada, and shall be conducted in English.

The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

15.2 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST SOSH LABS AI.

If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall be resolved in the courts identified in Section 15.4.

15.3 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.

15.4 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

For any matters not subject to arbitration, or if the arbitration provision is deemed unenforceable, the courts of British Columbia, located in Vancouver, shall have exclusive jurisdiction.

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable supplemental agreements (such as Bespoke plan agreements or a Data Processing Agreement), constitute the entire agreement between you and Sosh Labs AI regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government actions, power or internet outages, or failures of third-party services.

16.6 Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

If you have any questions about these Terms, please contact us:

Sosh Labs AI Inc. 159 W 2nd Ave Vancouver, BC V5Y0L8 Canada

Email: privacy@soshlabs.ai

For general inquiries: bonjour@soshlabs.ai